Returns & Our Satisfaction Promise

Every Mavelle Art painting is created individually for you, so we want to make sure you are happy with your artwork before it leaves our studio.

Once your painting is complete, our customer service team will send you images of the finished artwork for your review and approval.

If there is something you would reasonably like adjusted, let us know at this stage and we will work with the artist to make the appropriate changes wherever possible.

Only after you have confirmed your painting will we proceed with the final framing, packaging and shipment.

Most Mavelle Art paintings are created specifically for the individual customer — based on your photographs, chosen size, style, colours, composition or other preferences.

Because these artworks are personalised and made to order, they cannot normally be returned simply because you change your mind after the finished painting has been approved.

This does not affect your statutory consumer rights where an item is faulty, damaged or not as agreed.

Every Mavelle Art order is carefully packaged and fully insured during transit.

In the unlikely event that your painting or frame arrives damaged, please contact us as soon as possible.

We may ask you to provide photographs of:

• the damaged artwork or frame
• the outer packaging
• any visible damage to the parcel

Our customer service team will review the issue and work with you to arrange an appropriate solution.

If the painting you receive is different from the artwork you approved, or there is another problem with your order, please contact us and we will be happy to investigate.

Depending on the circumstances, we will work with you to arrange an appropriate repair, replacement or refund.

Your statutory consumer rights are not affected.

Where an item has not been personalised or made specifically to your requirements, additional cancellation or return rights may apply under the consumer laws applicable to your purchase.

Please contact our customer service team if you are unsure whether your order is eligible for return.

If you have any concerns about your painting, please speak to us. We would always prefer the opportunity to resolve a problem and make sure you are happy with your Mavelle Art experience.

Email: service@MavelleArt.com

Tel: +353 85 2536349

Hand-painted. Never printed. Made for you.